IllSet Privacy Policy
Effective Date: 18th June 2025
Last Updated: 18th June 2025
1. Introduction
Welcome to Illset. Your privacy is important to us.
This Privacy Policy explains how Illset (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you interact with our services. By using Illset, you agree to the collection and use of information in accordance with this policy.
2. Scope
This policy applies to:
- The Illset platform (web and mobile)
- API integrations (e.g., Spotify, SoundCloud)
- Emails and other communications from us
- Any related services under the Illset brand
3. Information We Collect
We collect the following categories of information:
A. Information You Provide Directly
- Account data: Name, email address, password, phone number
- Profile data: Bio, photo, genre preferences, artist affiliation, venue or promoter details
- Content uploads: Music links, event information, messaging, artwork
- Payment details: If you subscribe, purchase, or sell anything on the platform (handled by third-party processors like Stripe or PayPal)
B. Information We Collect Automatically
- Usage data: Pages visited, time spent, features used
- Device data: Browser type, operating system, IP address, mobile device ID
- Location data: When enabled, we may collect GPS or Wi-Fi location (for event matching, recommendations, or check-ins)
- Cookies & analytics: We use cookies, pixels, and similar technologies to personalize your experience and analyze usage
C. Information From Third Parties
- Social logins or integrations: Data from Facebook, Google, Spotify, SoundCloud, etc.
- Partner platforms: If you engage with our affiliates or sponsored listings
4. How We Use Your Information
We use your data to:
- Provide, maintain, and improve the Illset platform
- Personalize user experiences and recommendations
- Facilitate event discovery and collaboration
- Process transactions and send related communications
- Deliver customer support
- Prevent fraud and ensure community safety
- Send service updates, marketing offers, and product announcements (you can opt out)
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers (e.g., payment processors, analytics providers, cloud hosts)
- Affiliated companies (e.g., Warwix Limited)
- Business partners and sponsors, only where user consent or opt-in is given
- Legal authorities when required to comply with the law or protect our platform
- Other users, depending on your profile visibility settings (e.g., artist or venue pages)
6. Data Retention
We retain your data for as long as needed to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your account at any time.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain data uses
- Withdraw consent at any time
- File a complaint with a data protection authority
Requests can be sent to: [privacy@illset.com]
8. International Users
If you are located outside of New Zealand and Australia, your information may be processed in countries where our servers or partners are located. We ensure appropriate safeguards are in place, especially for EU/UK users under GDPR.
9. Security Measures
We use industry-standard practices including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security
10. Children's Privacy
Illset is not intended for use by anyone under the age of 13. We do not knowingly collect data from children. If we learn we have collected personal information from a child without parental consent, we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any major changes will be announced via the platform or email. Continued use after changes means you accept the updated policy
12. Contact Us
For questions or concerns, please contact us at:
Email: cody@illset.com